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What type of Customer Support is available?
Xdrive offers different levels of support for its customers: - Xdrive Paying and AOL Access customers can take advantage of premium customer support which includes 24/7 universal e-mail support with an average response time of three hours or less, 800-number phone support, and an online web-based help system.
- Xdrive Free account customers have customer support available to them through an online web-based help system only.
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How can I access the free forms at Xdrive?
Xdrive Public Folders offers free IRS, tax, legal and other business forms, as well as a wealth of other valuable content. View and print these forms any time, from anywhere. You can even share them securely with others!
New forms are added daily. Find and access our collection of free forms by clicking here.
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Does Xdrive offer an automated backup feature?
Yes. Xdrive allows you to automate the backup of selected files and folders using the backup feature of Xdrive Desktop. Your important files are routinely copied to your account, and stored on our servers.
To learn more about Xdrive's automated Backup feature please click here.
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How do I give others access to an Xdrive folder without giving out my username and password?
For security reasons, we highly recommend you never share your login name and password with others. Xdrive's Shared Folders function enables you to easily share files and folders in just a few clicks, without giving out your username and password. You decide whether those you've shared folders with can make changes to files, add or create files, or read files only.
To learn more about Xdrive's Share a Folder feature click here.
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Does Xdrive offer any other method of payment?
At this time we are only set up to bill our Xdrive customers with a credit card.
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Can I access Xdrive using my WAP-enabled device?
Yes. For more information about using a mobile device to access Xdrive, see: Introduction To Xdrive Mobile.
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How secure is Xdrive?
Xdrive, a Verisign Secure Site, takes security very seriously. We recognize that our customers trust us store their important and private files.
We have many systems in place to help maintain regular availability of the Xdrive service, including redundant routers, switches, and hardware. To provide scalability and reliability, load balancing is used to transparently distribute incoming requests among Xdrive servers. While state-of-the-art equipment is used and precautions are taken, no system is 100% failsafe and you should consider this as you decide which files to upload and how many copies you maintain on other systems.
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Does Xdrive currently support FTP?
Xdrive does not currently support FTP access because it is a potentially insecure transfer method and because many firewalls do not permit FTP.
Consider Xdrive Desktop if you are interested in a quick and easy way to transfer many files and folders between your Xdrive and your PC. Xdrive Desktop maps a drive in Windows, allowing you to access your Xdrive directly through My Computer or Windows Explorer. You can easily drag and drop files and entire folders from your local and network drives to your Xdrive.
To learn more on how to install, login, and use Xdrive Desktop, click here.
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Does Xdrive currently offer a photo album?
Yes. In Xdrive Web, you can create photo albums and view them as a slideshow.
Your computer needs to have the correct application installed for displaying the type of pictures you are trying to view. For example, if you were trying to view .psd graphic files, you would need to have Adobe Photoshop installed.
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Can I version my documents from within my Xdrive account?
Unfortunately, Xdrive does not have any versioning support built into its product. For the time being the best solution is to use the versioning support that comes with the application for whatever file you're working on.
For details on how to turn on versioning for Microsoft Word, click here. For details on how to track changes with Microsoft Excel, click here.
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Does Xdrive support direct linking of files from its site to be viewed on web pages?
Xdrive does not support the direct linking of files from its site to be viewed on web pages (this includes auctions like E-bay and Yahoo).
Xdrive has been designed as a file storage and sharing service, not as a web host. If you want to make the files and folders stored on your Xdrive available to others, you can use our Send a File or our Share a Folder feature.
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Why do people I am sending a file to need to setup an Xdrive account?
Xdrive's policy for customers using the Send a File feature is as follows. The first five recipients who receive your sent file will have the opportunity to download the information without having an Xdrive account of their own. The sixth recipient and onward will be required to set up an Xdrive Free Account to access the sent file.
The setup of a free account takes only seconds to complete, and your recipients will be able to copy the sent file directly into their own personal Xdrive account. Your recipients will not be required to enter any credit card information.
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How do I track changes made to Microsoft Excel spreadsheets I'm sharing from my Xdrive?
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