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What is Xdrive Desktop?
Xdrive Desktop is an application that allows you to access your Xdrive directly from Windows Explorer or My Computer, instead of a web browser. When you install Xdrive Desktop, it will map Xdrive to your computer, making it appear like any other disk drive on your PC. When the software is running and you are connected to the Internet, you can easily drag and drop files and folders from your local and network drives to your Xdrive.
Whether you are backing up folders containing critical data, or uploading the photos from your latest party, Xdrive Desktop makes it easy to transfer your data to our remote servers.
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Which operating systems does Xdrive Desktop support?
Xdrive Desktop supports Windows 2000/XP/Vista.
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Is Xdrive Desktop available for Macintosh or Linux?
At this time, Xdrive Desktop is only available for Microsoft Windows.
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How can I tell which version of Xdrive Desktop I am using?
To find out which version of Xdrive Desktop you're using: - Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu.
- Click on the Help tab located at the top of the Xdrive console.
The version number is displayed at the bottom of the Help screen. To get the latest version of Xdrive Desktop, click here.
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Can I configure Xdrive Desktop to remember my username and password?
Yes. If you would like to configure Xdrive Desktop to remember your username and password, you can set this information in Xdrive Desktop Settings. See Setting User Login Information for more information.
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How do I use the domain setting when logging in with Xdrive Desktop?
The correct domain setting should be set automatically when you download the Xdrive Desktop software. The domain should always be set to plus.xdrive.com, whether you are an Xdrive Plus subscriber or you are using an Xdrive Free account.
Do not enter the name of your local domain in this field. Using the wrong domain entry will prevent you from connecting to your Xdrive.
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When I try to log in using Xdrive Desktop, why is error code 2 or 403 displayed?
Make sure that you are using the correct domain setting. The domain should always be set to plus.xdrive.com, whether you are an Xdrive Plus subscriber or you are using an Xdrive Free account.
Also, be sure that you are typing in your complete username when logging into your account. The username for Xdrive Free and Xdrive Plus subscribers is usually the e-mail address that you supplied when signing up.
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Will my Xdrive connection time out while I am connected using Xdrive Desktop?
Once you are logged in to your Xdrive account using Xdrive Desktop, you do not have to worry about the connection timing out. Your connection will be active until you logout. If the connection to your Xdrive has been inactive for an extended period, Xdrive Desktop will automatically reconnect to your Xdrive when you need it.
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Which TCP ports does Xdrive Desktop use to communicate with Xdrive's servers?
Xdrive Desktop always uses port 443 (HTTP-S) to securely transmit your login information.
When transferring files and folders, Xdrive Desktop uses port 80 (HTTP).
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Can I share my files and/or folders using Xdrive Desktop?
Yes. To send a file or share a folder, you must first be logged in to your Xdrive Desktop account. Sharing or linking a folder from Xdrive Desktop will launch your account at Xdrive Web where you can use the web interface to share a folder. Sending a file from Xdrive Desktop uses a wizard to walk you through the steps.
For more information on sharing files and/or folders, view the following help topics:
Send a File
Linking and Unlinking Folders
Sharing Folders
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Can I edit or update my files directly on my Xdrive when running Xdrive Desktop?
Many files can be edited or updated directly on your Xdrive. However, some applications will require a local copy of your file. In these cases, you will need to download the file to your computer's local disk drive, make your changes and then upload the file back to your Xdrive. As long as the file name remains the same, you can upload the file and it will replace the older version.
For more information, see: Using Applications to Directly Access Files on Your Xdrive.
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How can I monitor the progress of my uploads and downloads when running Xdrive Desktop?
When you upload a file to, or download a file from your Xdrive, the transfer progress window will display how much time it should take for the file transfer to complete.
You can also view the Xdrive Desktop Monitor by clicking the Monitor button on the Xdrive Desktop Console. Use the Monitor to check the status when you are transferring multiple files and to check for system messages or errors.
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Can I download directly from a website to my Xdrive?
Yes. Archive This, is the fastest, easiest way to archive your blog postings, profile pages and more directly to your Xdrive account. Instead of downloading the file to your computer through your own connection, the file will be transferred to Xdrive using our fast, secure server-to-server connection. For more information on using Archive This, click here.
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Is Xdrive Desktop secure?
Xdrive, a Verisign Secure Site, takes security very seriously. We recognize that our customers trust us to store their important and private files.
We have many systems in place to help maintain regular availability of the Xdrive service, including redundant routers, switches, and hardware. To provide scalability and reliability, load balancing is used to transparently distribute incoming requests among Xdrive servers. While state-of-the-art equipment is used and precautions are taken, no system is 100% failsafe and you should consider this as you decide which files to upload and how many copies you maintain on other systems.
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Does Xdrive Desktop support file names that use foreign or multi-byte characters?
Xdrive Desktop fully supports different language settings. Multi-byte characters are encoded and decoded based on your computer's default language preference. For example, if you are running the Portuguese version of Windows 2000, Portuguese filenames will be properly encoded and stored on our servers. Problems may be encountered if you need to access files that have been named using characters foreign to your computer's language settings.
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I am using ZoneAlarm Pro, and when I try to login using Xdrive Desktop my machine locks up. What is wrong?
Depending on what version of ZoneAlarm Pro you are using, you may need to change your firewall settings. Try changing your Firewall's Internet Zone security setting to medium or lower.
For more information, see Configuring Your ZoneAlarm Firewall for Xdrive.
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When I try to log in using Xdrive Desktop, why am I receiving an "Unable to Query Version" error message?
This error occurs when your version of the Xdrive Desktop software is conflicting with the proxy server settings in your Internet browser. To correct this error: - Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu.
- Click the Settings button on the Xdrive tab.
- Click the Proxy tab in the Settings window.
- Once at the Proxy window, select the Don't Use a Proxy Server option.
Once you have done this, click the Account tab and attempt to connect again. If you receive this error message again, close the Xdrive Desktop by right clicking on the Xdrive icon in the Windows system tray and select Exit. Restart the Xdrive Desktop again and verify that the suggested settings are set properly on the Proxy tab.
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When I try to login using Xdrive Desktop, why am I receiving an "Unable to find connection" error message?
This error occurs when you are using a proxy server and have not entered the proxy information into the Xdrive Desktop. To correct this error: - Double-click the Xdrive icon on your desktop or select Xdrive Desktop from the Windows Start menu.
- Click the Settings button on the Xdrive tab.
- Click the Proxy tab in the Settings window.
- Once at the Proxy window, select the Use a Proxy Server option.
Enter the correct information in the proper field. If you do not know the correct information, contact your system administrator, who should have this information available. For more information, see Configuring Proxy Server Settings.
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Why don't I see my files when I upload them into my account from one computer and attempt to view them from another computer?
The Xdrive Desktop software temporarily caches all files selected for upload to your Xdrive. These files are stored in a cache directory on your PC. Occasionally this file will not clear automatically and will give the impression that files have disappeared.
To correct this, either log off and log back in to Xdrive Desktop, or clear the cache file.
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Do I need Network Neighborhood enabled on my system to use Xdrive Desktop?
Yes. All basic Windows networking functions must be enabled to run Xdrive Desktop. These functions enable your Xdrive to appear like any other disk drive on your PC.
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Do personal firewalls interfere with Xdrive Desktop?
Possibly. Firewalls can prevent your local computer from accessing your Xdrive.
Click one of the following links for instructions on configuring ZoneAlarm or Symantec's Norton firewall to work with Xdrive Desktop. If you are using McAfee personal firewall, you will need to disable it in order to use the Desktop software.
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Why can't I map my Xdrive network drive after connecting?
The installation of other software products may cause the disablement of a Windows service called WebClient. This service is needed for Xdrive to function properly. To enable this service, click on Start --> Control Panel --> Administrative Tools --> Services. Once the Services panel launches, then look for a service called WebClient. Right click on the service name and select Properties. On the General tab, select Automatic to enable this service automatically upon login or Manual to enable it manually upon need.
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